Short Description:
The Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams. This person would create a Business Rules document as well as convert vendor application manuals into training manuals.
Complete Description:
Project EIMS is in need of a technical writer ASAP. This person would need to pull together a business rules document as well as take application manuals from the vendor and turn them into training manuals. The need for this person is 3 – 4 months.
The Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams. Technical Writer understands the user’s view of applications and /or technology and is able to put procedures in a logical sequence. The experienced Technical Writer provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications within their Tower.
Years of Relevant Experience:
5 to 6 years
Preferred Education:
4 year college degree or equivalent technical study
Role Description:
All roles specified plus the following:
•Review and approve procedures for use of on-line documentation tools as appropriate.
•Identify business and technical documentation needs not currently addressed.
•Manage Technical Writer.
•Own documentation libraries and subscription lists.
•Promote the need for developing and using standard documentation for all processes within the organization.
•Perform detailed reviews of interim and final tasks as appropriate.
•Oversee processing of service requests.
•Manage, deploy, and schedule Technical Writer activities.
•Develop and manage short and long-term documentation plans and schedules.
•Understand work requests/needs within Application Teams
•Manage the accomplishment of delivery metrics in support of contractual obligations in the areas of service delivery, on time performance.
•Work with Team Leads and Group Leads to set documentation goals.
Skills:
Skill Required / Desired Amount of Experience
Experience developing and maintaining user technical documentation
Required 4 Years
Experience developing project process documentation
Required 4 Years
Experience converting business rules and application manuals into training manuals for users
Required 4 Years
Experience working with end user requirements, view of applications and putting logical procedures in sequence
Required 4 Years
Excellent communication both oral and written
Required