Short Description:
The Technical Writer develops and maintains user and business process documentation for functional and program teams.
Complete Description:
Under the direction of the DMWM Assistant Chief and working with various DMWM Units:
Create internal user, external user, and business system administrator documentation for the Compliance, Licensing, and Registration line-of-business (LOBS) application; including user manuals, quick start documents, brochures, and other forms of technical documents as needed.
Create similar documentation fo other similar DMWM LOBS.
Create a catalog of DMWM business processes and LOBS.
Create MS Visio cross-functional flow charts to document DMWM business processes and LOBS.
Assemble, update or create, associated standard operating procedures, web links, and other resources; link the resources to the appropriate locations in the cross-functional flow charts.
Organize and populate the DMWM SharePoint site where the flow charts and documentation are to be stored and accessed.
Other related work as directed.
Skills:
MS Office 2010, MS Visio 2010, SharePoint 2010, MS Outlook 2010
Required 4 Years
Ability to use setup a laptop and projector
Required 1 Years
Ability to create cross-function process flows and other process flow charts using MS Visio 2010
Required 4 Years
Ability to hyperlink documents and URLs to Visio Charts
Required 4 Years
Ability to effectively organize an MS SharePoint 2010 team site for collaborating and deploying process flow charts and SOPs
Required 2 Years
Ability to organize and collaborate effectively using an MS SharePoint site.
Required 4 Years
Ability to accurately type at least 50 WPM
Required 1 Years
Ability to interview subject matter experts, review and synthesize written documentation, to create process flows and narrative.
Required 4 Years
Strong oral communication skills, one-on-one, in small groups, and with large groups, with personell at all levels in an organization.
Required 4 Years
Questions:
Question 1
Explain your experience with collaborative authoring and review of documents. Explain your level of expertise with the relevant tools. Please answer
Question 2
What are the elements in your documentation plan? Please answer
Question 3
Please provide examples of your writing - including a user manual, a cross-functional process flow chart, a quick start guide, and a standard operating procedure. Please answer