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CompleteDescriptionWorking with functional and technical resources in OCTO and partnering agencies, help develop release and projectdocumentation including but not limited to: SOP’s, Job Aides, Business Process Flow Diagrams, ChangeManagement and Communication plans.Working with functional and technical resources in OCTO and partnering agencies, develop, coordinate, deliver andtrack project or ad-hoc training on new or existing functionality and/or business processes using the train the trainerapproach.Manage the PeopleSoft.dc.gov website content and access to ensure that all project, release and/or traininginformation is accurate and comprehensive.Requested Skill/Experience Required?Amount ofExperience Expertise RatingBachelor’s Degree RequiredChange Management experience Required 4 Years 3 - ExpertExperience creating Communication plans Required 4 Years 3 - ExpertExperience creating SOP’s, Job Aides, Business Process Flow Diagrams Required 8 Years 3 - ExpertExperience with MS OFFICE Required 8 Years 3 - ExpertExperience with MS VISIO Required 2 Years 3 - ExpertMIS / Software Engineering / Computer Applications experience Required 4 Years 3 - ExpertSDLC experience Required 4 Years 3 - ExpertWebsite Management / Editing / Publishing Experience Required 4 Years 2 - ProficientRequired Certificationor Education Required Item DescriptionEducation Bachelor's Degree Bachelor’s degree from an accredited higher education institutionShort Description Documentation Lead Level 3 8+ Years
BehavioralCharacteristicsExcellent Written / Verbal Communication Skills