**Technical Writing-Process Documentation Internship** Job Type: **Internship** Pay Range **$21.62 to $28.55** Location **Colorado Springs, CO** Date First Posted **1/31/25** Applications are being accepted through: 2/10/25 _*If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted._ **Technical Writing-Process Documentation Internship** Colorado Springs Utilities is seeking a Technical Writing-Process Documentation Intern to work within our Human Resources Information Systems Team. This role will provide insight to the inner workings of the high performing HRIS team and offering a unique opportunity for a college student to learn about the HR-tech component of the industry. The learning experiences acquired while working with the team after Phase 1 of the Infor implementation and, potentially, while gearing up for Phase 2, will offer the student a unique experience of technical writing and professional process documentation. A Technical Writing / Process Documentation Internship offers the following learning opportunities: + Training and hands-on experience in process document creation and organization + Exposure to application administration and Human Resources technology implementation + Producing high-quality deliverables with visibility to end users and management + Based on the individual’s aptitude and enthusiasm, additional exposure to support other specialist teams within the Human Resources Department In this position, the Intern will primarily focus on creating process documents for various tasks that are completed within Infor CloudSuite. The organization has recently upgraded the Enterprise Resource Planning (ERP) system and the Super User team, with limited bandwidth, needs to document the new processes to reduce the risk for loss of knowledge. The Intern will observe and work alongside the team to compile images and instructions for task processes, resulting in the production of reference guides, tools, how-to documents, etc. for future onboarding and training within the team. The Intern will learn to work with administrators, technicians, analysts, and specialists, using interpersonal communication and critical thinking skills to intake various scenarios. An exceptional outcome will also include an outline of lifecycle management and maintenance of the tools. **Key Focus Areas:** + _Process Documentation / Technical Writing - 80%_ -Support staff members with providing and updating documentation for work task processes, within Infor CloudSuite + _Template Creation and Distribution - 15%_ - Support the success of staff by developing coordinating templates for process documents to be created in future process changes + _Assimilation and Engagement - 5%_ - Support adjacent HR teams as skills, interest, and opportunities arise **Who You Are…** the ideal candidate will be working towards a degree in Technical Writing, English, Business Administration with a focus in technical documentation, technical writing, proposal writing, etc. Additionally, those with thorough understanding of process documentation and high quality deliverables will stand out. **_*This position is full-time hours, 40/week, from May 27th-August 15th and part-time hours, approximately 20 hours per week, during the school year. The position can be flexible to support a student’s school schedule._** **_*This is an on-site, non-remote/non-telecommuting position_** **_*Hourly rate is dependent on year completed of academic degree, e.g., second year complete, third year complete, etc._** **_*Candidates MUST be enrolled in a degree seeking program (Associates/Bachelors/Masters) and be able to provide documentation if requested. Enrollment in a certification program does not qualify._** **Who We Are...** Colorado Springs Utilities is the largest community owned, not-for-profit, four-service utility in the nation. For 100 years, we have provided Colorado Springs with safe, reliable and competitively-priced electric, natural gas, water and wastewater services. We care about our community's well-being, support local business and have an interest in all things that help make Colorado Springs a great place to live, work and play. **Our Commitment to Our Employees…** Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program. As a Temporary employee you will enjoy the following benefits: + Time Off – Because everybody needs time off to recharge + Vacation –New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year + Paid Holidays –12 paid holidays per year + Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather + Vacation Buy – Purchase up to 40 hours of additional vacation time + Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire + Medical – Select from three comprehensive medical plans, starting at $0 per month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA). (effective the 1st of the month following your start date) + Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements + Dental – Select from two dental plans, with in-network PPO preventive care covered at 100% and access to orthodontia coverage (effective the 1st of the month following your start date) + Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery (effective the 1st of the month following your start date) + Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans + Disability Coverage – Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase (effective the 1st of the month following your start date) + Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more + Long-Term Care Insurance (LTC) – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones (effective the 1st of the month following your start date) + Life Insurance – Company-paid life insurance and supplemental coverage available (effective the 1st of the month following your start date) **_ATTENTION_** **_:_** + _All positions will be posted for a minimum of 5 calendar days._ + _Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate._ + _Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to H-1B, TN, or F-1 student visas with an OPT extension)._ **_Eligible applicants must be authorized to work in the United States._** **Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer.** Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force. For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm **Accessibility Accommodations** . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes. **E-Verify and Right to Work Notice** . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530. **Have a question?** If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500. Job Type: Internship