POSITION SUMMARY STATEMENT:

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm, and all employees will be held accountable to work as effective team members. Provide/support patient's care by performing tasks and duties consistent with professional standards, ICSI guidelines, and PNHS policies and procedures. In addition, may function in supply aid and/or sterilization capacity. Maintain a safe work area and ensure that it is adequately stocked, cleaned, and organized. Implement cleaning and sterilizing procedures to support infection control and OSHA standards.

 

MINIMUM QUALIFICATIONS:

Education, Experience or Equivalent Combination:

Graduate of an accredited EMT program

Licensure/ Registration/ Certification:

Current EMT License

Current BLS certification for health professionals through the American Heart Association or Red Cross required and maintained.

On-line BLS certification is not acceptable.

Must maintain skill in performing cardiopulmonary resuscitation (CPR).

Knowledge, Skills, and Abilities:

Demonstrated verbal and written communication skills, including appropriate use of English grammar and spelling.

Demonstrated ability to function with multiple priorities and interruptions.

Safely and effectively operate the following: Various Health Testing Equipment (depending upon specialty area), Personal Computer, Printer, FAX Machine, and Telephone.

 

PREFERRED QUALIFICATIONS:

Education, Experience or Equivalent Combination:

At least six months recent (within the last 3 years) experience in a direct patient care setting

Licensure/ Registration/ Certification:

NA

Knowledge, Skills, and Abilities:

Excellent interpersonal skills

Computer skills preferred.

 

ESSENTIAL DUTIES: 

Perform functions that support / provide patient care.

Patients are roomed according to rooming and/or ICSI guidelines.

Vital signs and other pertinent physical measurements are obtained and recorded accurately.

Expanded medication history collection and updates to ensure quality and accuracy of medication list (according to authorized policy and demonstrating proficiency) and documented according to PNHS policy.

Charts are reviewed for the presence of pertinent information relevant to today’s encounter. This may include Prepared Practice work as developed by the team.

Needed and requested health educational materials are provided to the patient and documented.

Patients and their records are handled in a private and confidential manner per policies.

Seek medical and/or nursing assistance when encountering an acutely ill patient or a patient with a changing condition.

Administers immunizations and medications by any route except intravenous.

Performs set-up and assists physician with diagnostic, therapeutic, or surgical procedures within the scope of practice. Collects and processes lab specimens (ice: finger sticks, venipunctures, urine, and throat cultures).

Exam rooms and treatment rooms are prepared for examination of the patient and set up for procedures.

Patient is prepared for medical interventions.

The exam/procedure room is prepared, and the provider is assisted as needed.

Charts are prepared and station records maintained which may include the following:

MSRs are checked for completion and routed appropriately.

Lab, x-ray, and miscellaneous forms are prepared when requested.

Drug refills are processed according to clinic protocols.

Station logs, (i.e., pap, pathology, etc.) are monitored as assigned.

Prepare charts for patient appointments as indicated by the type of clinic visit and the reason for the appointment according to established practices and procedures.

Facilitate timely and accurate flow of communication within the clinic/location.

Messages and test results are accurately received and relayed to the appropriate person/location in a manner consistent with clinic practices and/or standards.

Gathers all necessary and appropriate information from a caller and relays information to the appropriate provider for necessary follow-up.

Reception desk is informed of provider’s schedule status. Will assist in coordination of urgent and non-urgent provider schedule changes to ensure patient and provider needs are met.

Patient correspondence performed when requested.

Patients are assisted in completing forms when appropriate.

Cleaning and sterilizing procedures support infection control and OSHA standards.

Instruments and equipment are prepared and sterilized according to procedure.

Complete scheduled cleaning requirements for the designated work areas. Document completion of work to comply with infection control and OSHA standards.

Implement other infection control procedures as needed.

Adhere to protective clothing requirements.

Clinic supplies are adequately stocked and well organized.

Department inventory requests are processed and delivered in a timely manner.

Responsible for supply requisitioning according to clinic procedures.

When receiving supplies, equipment, and other authorized deliveries, check merchandise against packing slip and report all damages and discrepancies.

Prepare returns for shipment with all appropriate documentation.

All designated areas are stocked adequately. Expiration dates are routinely checked. Outdated supplies are removed and/or replaced.

Maintains prescription sample supply cabinet as per clinic/location protocol.

All equipment is properly maintained, and adequate records are kept.

An inventory of instruments and equipment is kept current.

Instruments and equipment are calibrated as needed and maintained in proper working order. All maintenance is documented.

All responsibilities are carried out in support of clinic operations and support services.

There is evidence of positive teamwork with all disciplines.

All interactions reflect positive customer service.

Problems are identified and reported to appropriate persons. Follow-up is consistent.

Keep apprised of information presented at staff meetings and in-services.

Other tasks are correctly performed as assigned.

 

*Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

 

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values: 

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.

 

Additional Expectations:

Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.

Maintains regular and timely attendance.

Protects confidentiality.

Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures. 

Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)