Product Engineering Technician

 

The Product Engineering Technician aids in the review of product applications and completing product application reviews on customer requests for special products.  Provide product application engineering and technical support to Customer Service, Purchasing, and Sales teams, distributors, installers, and customers/end users.  This position will be located onsite at our Mequon, WI facility.

 

What will you be doing:

  Review product applications for viability and safety. Recommend solutions and assist in the implementation of those solutions. Troubleshoot and solve product issues.  Recommend solutions and follow up on their implementation. Investigate field issues with parts and products. Travel to jobsites and prepare detailed field reports. Diagnose, maintain, repair, and install company’s products. Train distributors and end users. Assist in administration of Warranty and Service policies. Identify tools (electronic and others) that will assist APS distributors in providing excellent service to end users. Review and create product documentation. Assist Customer Service and Purchasing teams to locate the product documentation and sources for products.

 

What are we looking for:

Associate or bachelor’s degree in electrical/mechanical engineering, Engineering Technology, or a related field is a plus. 3-5+ years of experience in a field service or technical support. Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.

 

Why Apply

Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. Innovation: You embrace challenges and want to drive ambitious change. Integrity: You are results-oriented, reliable, straightforward, and value being treated accordingly.

 

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.