Job Description

Technicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Store Tech Ops Team (End User Support) is seeking a qualified Technician 2 to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to internal Nordstrom employees. Qualified candidates will be tech savvy, possess excellent communications skills, have analytical and problem-solving skills and a passion for providing exceptional customer service and support.

A day in the life…

Provide assistance to users, guiding them remotely through troubleshooting and system maintenance.

Utilize daily work management systems to prioritize backlog of work and communicate identified change issues to management and leadership teams.

Protect the Nordstrom brand by ensuring that customer protected data and intellectual property is protected, minimize, or negate exposure to external breach or unauthorized access, and ensure all appropriate security controls/practices are implemented.

Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions, while utilizing knowledge-based articles (KB’s) while utilizing ITIL practices

Perform maintenance activities to help prevent unexpected failures of technical equipment.

Involvement with meeting technology implementation efforts, while collaborating with other teams

Demonstrate understanding and consistently deliver within the target SLA's on tickets, calls, and outreach on the Service Now platform.

Demonstrate understanding of Project Management best practices.

Possess knowledge of Ivanti, Microsoft Intune, Zebra range of mobile products (printers, scanners, handhelds, tablets, and wearables)

You own this role if you have…

BA/BS in Computer Science, or a closely related field. An Associate Degree or equivalent practical experience will be considered

3+ years’ experience in a service management industry

3 years’ Technology Support Experience

3+ years’ experience troubleshooting, testing, or repairing technical equipment

Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers

Excellent problem-solving skills and aptitude to learn quickly

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $20.75 - $43.00 Hourly, Colorado: $20.75 - $34.25 Hourly, Connecticut: $20.75 - $41.25 Hourly, District of Columbia: $23.75 - $41.25 Hourly, Hawaii: $20.75 - $34.25 Hourly, Illinois: $20.75 - $34.25 Hourly, Maryland: $20.75 - $41.25 Hourly, Massachusetts: $20.75 - $41.25 Hourly, Minnesota: $20.75 - $34.25 Hourly, Nevada: $20.75 - $34.25 Hourly, New York: $20.75 - $43.00 Hourly, Rhode Island: $20.75 - $34.25 Hourly, Washington: $20.75 - $41.25 Hourly

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf