Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Job Role:

Technicians are assigned to an Operating Entity and are responsible for providing technical administration support to broking staff within dedicated Business Units.  A Technician will be allocated to a team of Technicians who provide specialist support organised around lines of insurance. They will ensure that their responsibilities are completed in accordance with applicable Company/Group policies.
 

Key Responsibilities:

Meets agreed targets

Handles assigned projects and contributes to others as required

Provides management information to managers as required

Assists in the creation of client and broking documents

Process slips, quotes, indications and endorsements

Performs technical duties (including data entry, credit control, chasing subjectivities)

Keeps informed of all regulatory and legal changes which impacts on the job role

Ensures up to date records are maintained at all times on the Company systems

Responds appropriately to issues as they arise

Develops positive relationships with their Business Units

Deal with incoming enquiries from clients, insurers and third parties as appropriate

Deal with client renewals and mid-term adjustments as appropriate

Responds to the clients(both internal and external).

Skills & Attributes

This is an entry level role and full training will be provided.

Previous work in Insurance or a customer facing environment is desirable.

Attention to detail with ability to produce accurate documentation

Ability to work optimally within a team

Prioritisation and interpersonal skills

Self-motivated

Ability to communicate optimally, both verbally and in writing.

Willingness to study for examinations

Excellent organisational skills

Confident communication both written and verbal

Qualifications

GCSE’s (or equivalent) including English and Maths is essential

A level Grade A-C (or equivalent)

Progression towards gaining professional qualifications is desired, but not crucial

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent