Description Five or more years Microsoft Windows based PC support experience – MCP, Network+ and Security+ preferred. College diploma or university degree in the field of computer science and/or 3 years equivalent work experience. Thorough knowledge of PC desktop computer hardware, Windows Desktop OS (all current versions) and printer troubleshooting skills required. Two or more years experience with Windows based networks, LDAP and Active Directory Services Strong Windows networking skills including TCP/IP configuration and troubleshooting DNS desired. Experience with remote desktop access in a Windows environment Extensive knowledge of all MS Operating Systems, MS Office (all current versions), Internet connectivity, printer connectivity, and help desk disciplines. Previous experience supporting a large user community (500 users +), and a minimum 5 years of IT related support is highly desirable. Familiarity with Windows Server Local Admin security, Active Directory, Group Policy, Office Suites. Experience with remote monitoring, administration tools, and VPN experience on Windows Servers Two or more years experience in Ethernet network cabling Previous experience with Agilysys Point of Sales system is a plus. Previous experience with AS/400 systems is a plus. Experience maintaining vendor relationships including the purchase of hardware and software products is required. Excellent communication skills Ability to work in an extremely fast-paced work environment where working with deadlines is the norm License Requirements

Delaware Lottery License (Delaware State)

EssentialJob Functions Schedule and perform maintenance of all client PCs, POS terminals, to include software patching and antivirus updates. Assist Systems Administrators with the maintenance and configuration of network related hardware/software, including Active Directory, Group Policy management. Work with Systems Administrators on special projects and researching new technologies. Assist with the development of junior level technicians. Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail support requests and Help Desk tickets. Maintain and ensure all enterprise backups and data storage. Maintain and provide reporting on hardware and software inventory, to include all PCs, laptops, printers, consumables, etc., in accordance with established policies and procedures. Performs in-office duties including, but not limited to, invoice tracking, filing, and processing, purchase quoting, tracking, and processing. Participate in budget planning and software tracking. Must be actively at work to perform the essential functions of this job. Additional Functions

Perform other duties as assigned

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