**Job Description:** **Job Summary:** The Tech Order Processing is responsible for the image indexing, preQA, Reorder, Doctor Call, and Pharmacist Call Back functions in the referral and order process. **Job Responsibilities:** + Monitors the index queue and accurately attaches prescription, referrals or other images to patient referral/profile. + Sets the priority level for the referral so the referral can be worked appropriately through the different stages of the process. + Manages referrals in the Reorder step and activates the referral when appropriate. + Accurately transcribes the prescription and patient information from the referral documentation into the system for processing. + Researches referrals and obtain prescriptions for new or continued treatment from the appropriate MD offices via phone or fax. + Manages calls to and from internal and external customers for clarification of prescriptions, requesting further information or to inform them of a delay in services due to lack of needed information. + Transfers Pharmacist Call Backs to a Pharmacist in order to complete the intake/referral of a patient for services. + Other responsibilities as judgment or necessity dictate. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com **Job ID:** 1569788BR **Title:** Technician Order Processing **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 108 WILMOT ROAD,DEERFIELD,IL 60015 **Full District Office Address:** 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y **External Basic Qualifications:** + High School Diploma from an accredited school or equivalent GED. + 1 year work experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. + Basic level skills with Microsoft Office suite of products. + Basic math skills including addition, subtraction, multiplication and division. **Preferred Qualifications:** + 1 or more years' work experience in a call center environment. + Pharmacy Technician License/Registration without restriction in good standing with the State Board of Pharmacy in the state in which the position is located. + Experience calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations We will consider employment of qualified applicants with arrest and conviction records. **Shift:** **Store:**