JOB SCOPE:
The Technician Supervisor serves as a supervisory figure responsible for overseeing timely and high-quality repairs of members' products while ensuring exceptional member service within the home. This role will also conduct daily service calls.

JOB SUMMARY:
The Technician Supervisor serves as a supervisory figure responsible for overseeing timely and high-quality repairs of members' products while ensuring exceptional member service within the home. This role involves promoting and selling additional products and services to enhance the company s profitability. A key focus is to supervise and mentor both new and incumbent Technicians,
ensuring they receive thorough training on technical skills and customer interaction. The Technician Supervisor collaborates with the district to facilitate specialized training and verifies that all technicians consistently meet or exceed customer service standards during in-home visits. Additionally, this role includes monitoring Technicians progress, providing guidance on their readiness, identifying further training needs, and coaching them on key improvement areas while leading peer training sessions as necessary.

SUPERVISION:
15-20 Direct reports including new hire Home Appliances Service Tech mentees along with incumbent Home Appliances Service Technicians

REPORTS TO:
Area Manager, In-Home