**Company :** enGen **Job Description :** **JOB SUMMARY** This job provides critical technology administration services for Adobe Experience Manager (AEM) and Adobe Customer Journey Analytics (CJA). Responsibilities include maintaining the health, performance, and security of these platforms, ensuring optimal functionality for internal teams and external customers. This role will support users in leveraging AEM for content creation, management, and delivery, and CJA for analyzing customer behavior and optimizing marketing campaigns. The successful candidate will play a key role in enabling data-driven decision-making and effective communication across the organization. **ESSENTIAL RESPONSIBILITIES** + Regularly monitor the infrastructure to ensure the information technology services and enterprise software applications are performing at optimal levels to meet all service level objectives. + Troubleshoot technical issues affecting the infrastructure, and determine root cause to resolve problems returning services to normal levels. + Provide support to project teams and end users of the information technology services and their associated enterprise software platforms. + Execute software deployments between the environments in the software development lifecycle as requested by project teams or end users.Apply software upgrades, patches, and configuration changes. + Assist new project teams and health plan partners in the onboarding process which includes software acquisition, security setup, and establishing their use of the various software development lifecycles. + Participate on the on-call rotation to support the infrastructure for the information technology services supported by the team. + Apply security permissions to the software to ensure appropriate data segregation in a multi-tenant environment. Assure compliance to required corporate standards, procedures, guidelines and processes, including audits. + Participate in technical proof of concept projects as needed to evaluate new features, functions and technology for the information technology services supported by the team. + Other duties as required. **EDUCATION** **Required** + Bachelor's Degree in Information Technology or related discipline **Substitutions** + 6 years of related and progressive experience in lieu of Bachelor's degree **Preferred** + None **EXPERIENCE** **Required** + 3 - 5 years of IS/IT **Preferred** + 5 - 7 years of IS/IT **LICENSES or CERTIFICATIONS** **Required** + None **Preferred** + None **SKILLS** + Communication Skills + Information Technology + Technology Services **Languages (Other than English)** None **Travel Required** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J261394