The Technology Concierge is responsible for the daily on-site community support of technology needs to enhance the resident experience. This role will provide administrative assistance, technical support and training primarily for residents on-site for their computing and technology needs. Supports the Community Management Team to meet the community’s service standards for residents. This associate will also troubleshoot problem areas (via in-person, remote tools, telephone, or chat) for residents in a timely and accurate fashion and provide end-user assistance where and when required.
Employment Start Date: March 1, 2025
What will I do every day?
• Serve as first point of IT contact for residents.
• Monitor residents’ technology needs and requests and respond in a timely manner.
• Manage the process for the intake of technology requests from residents, as well as tracking/ completion of requests and reporting to measure effectiveness and timeliness of response.
• Coordinate programs related to the interests and needs of the current residents and the surrounding community at-large.
• Teach and instruct classes with patience and at the appropriate level.
• Communicate with Service Desk for knowledge sharing and training.
• Develop and maintain effective relationships and two-way communication with residents and families.
• Look for opportunities to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs.
• Support open and honest communication with and between all residents and associates.
• Model high standards of personal appearance and grooming, which includes wearing a name tag when working.
• Look for ways to reduce costs and create efficiency on a daily basis.
• Ensure regulatory compliance and report any issues or concerns immediately.
• Comply at all times with Kisco standards and regulations to encourage safe and efficient property operations.
• Assist with daily IT needs when required.
• May be asked to troubleshoot and assist with associate IT needs on occasion.
• Perform other duties and tasks as assigned or required by the Supervisor.
Education/Experience/Training
• Outstanding customer service experience is required.
• Experience as a Desktop Support Analyst/Specialist.
• Experience trouble shooting for various technical applications.
• Solid understanding of hardware and software issues within a managed device environment.
• Demonstrate an active interest in learning new skills and certifications.
• Basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom applications.
• Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed.
Knowledge/Skills/Abilities
• Action Oriented – Enjoying working hard and having energy for the job; seizing opportunities.
• Caring – Interested in the lives of others; available to listen and ask about the concerns and needs of others.
• Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers, acting with the customer in mind.
• Functional/Technical Skills – Having the skills and abilities to do the job at a high level of accomplishment.
• Informing – Provides the information people need to know to do their jobs and feel good about being a member of the team.
• Integrity and Trust – Seen as a direct, truthful individual; keep confidence; admit mistakes.
• Managing and Measuring Work – Clearly assigns responsibility and monitors process, progress, and results.
• Motivating Others – Creates a climate in which people want to do their best.
• Organizing – Uses resources effectively and efficiently (people, funding, material, support)
• Problem Solving – Uses logic and creativity to solve difficult problems and find effective solutions.
• Experienced in working both independently and in a team-oriented, collaborative environment.
• Ability to conform to shifting priorities, demands and timeliness through analytical and problem-solving capability.
• Clear and effective written and verbal communication skills to interact with all levels.
• Approaches all encounters with residents, associates and vendors in a friendly, service-oriented and professional manner.
What’s in it for me? (Great Question!)
Pay: $22/hrHealthcare Benefits including Vision & DentalMatching 401k Paid Time OffRewards and Bonus OpportunitiesContinuous Training and Growth OpportunitiesWhat do we do?
We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.
All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check and additionally(based on state, county or company policies), you may be required to be fully vaccinated for Covid-19.
*Kisco Senior Living is an Equal Opportunity Employer
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