OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

ABOUT THE ROLE

Fox is looking for a Technology and Executive Support Technician to work in our New York office. The technician will be responsible for providing best-in-class support for Fox employees in New York and remotely support San Francisco, Los Angeles, London, and Beijing offices. This includes direct support of C-Level Executives and their support staff. This is a key role, interfacing across multiple departments and business units. A successful candidate will be technically adept, hands‐on, a self‐starter, passionate about technology, communicative, and collaborative. The role requires one to maintain a high degree of professionalism and discretion, have superior hardware and software skills, and possess strong interpersonal skills. 

A SNAPSHOT OF YOUR RESPONSIBILITIES

Provide hands-on support for Fox employees who are experiencing desktop hardware, software, mobile, audio/visual, and networking issues and provide complete follow-through to a successful resolutionBe proactive in identifying problems and areas of improvement to reduce end-user downtimeWork within the Desktop and Executive Support team to provide best-in-class, white-glove support to Executives and their assistants in the New York, San Francisco, and other satellite locationsPlan, schedule, and execute computer equipment installations, imaging, upgrades, and replacement projectsProvide white glove support during the onboarding and offboarding of users across the organizationSupport special events/ meetings in house and remote locations requiring travel as neededLog, update, monitor, and follow up on support requests in the ticketing systemManage and prioritize tasks efficiently, and to the required level of quality, within the context of the objectives supplied by managementProcure, image, and deploy Mac and Windows desktops and laptops using the current Fox imaging toolset   Stay up to date with the latest technologies and security best practices used within the companyTrain employees on current and new technologies available to them Work directly with the wider Technology team on special projects, including but not limited to new technology deployment and cybersecurity initiativesWork with the support team and all other Technology groups to escalate and follow up on complex issues and projectsSupport remote access and cloud technologies to ensure that employees can work from remote locationsServe as a liaison between Fox and third-party vendorsProvide after-hours and weekend support as needed

WHAT YOU WILL NEED

Experience in a Corporate Help Desk/Desktop Support environment including support of C-Level ExecutivesAn excellent customer service manner is required, with the ability to handle challenging support situations with a calm and methodical approachDemonstrate strong technical knowledge and advanced-level troubleshooting skillsFlexibility to work varying hours to support special events and system maintenance windowsDetail-oriented to carry out tasks thoroughly with accuracy and consistencyExperience with implementing and supporting enterprise technologies like G-suite, Okta, Slack, Box, Office 365 and its admin functions - advanced Gmail and Outlook configuration- i.e. delegations, mailbox access, etc.), OktaHave a good understanding of networks in a corporate environmentExperience supporting multiple platforms of desktops and mobile devices: Windows, MacOS,  iOS and AndroidKnowledge of IOT, automation systems, networking, AV, and infosec best practicesAbility to quickly and appropriately prioritize and/or escalate multiple requests and bring them to successful resolution  Ability to lift and transport moderately heavy to heavy objects, such as computers and peripheralsExcellent interpersonal skills for written, oral and face-to-face communications

NICE TO HAVE, BUT NOT DEALBREAKER

Formal education is preferred in a technical discipline

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Learn more about Fox Tech at https://tech.fox.com 

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company’s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

Click here to learn more about the diverse communities of people behind our brands. 

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is: $67,000.00-115,000.00 annually for New York City and Westchester County, NY. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.