Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.

Primary Responsibilities

Installs computer hardware, software, printers, scanners, and other end user peripheralsDiagnoses, troubleshoots, and remediates hardware and software issues within the computing environmentCoordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issuesAssists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cablingRecords, updates, and documents tickets in Information Technology ticketing systemsCoordinates the technology issues related to facility renovations, new construction, and associate movesCoordinates computer hardware and software purchases, including determining customer requirements and specificationsMaintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposalProvides training and technical assistance to usersSupports Facilities and Business Unit projectsOffers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiativesPerforms other job-related duties and responsibilities as neededTravels as necessary

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GEDSix (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systemsAbility to lift or move items up to 50 poundsA valid driver's license

Preferences

A+ CertificationSome college level courses plus technical trainingFamiliarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling

Skills and Competencies

Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolutionAdvanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutionsAdvanced knowledge of physical server environments, network folder access, and drive mappingsExcellent interpersonal and communication skillsOutstanding customer serviceProficient in printer installation, configuration, component functions, driver installation, maintenance and repairsThorough understanding of LAN/WAN network hardware, implementation, and support

*This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Associate must be located within a reasonable driving distance (75 miles or less) of Birmingham or Hoover, AL. Regions will not provide relocation assistance for this position.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$55,850.00 USD

Median:

$72,610.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location DetailsRiverchase Complex North Building

Location:Hoover, Alabama

Bring Your Whole Self to Work  

   

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

   

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.