About this role:

Wells Fargo is seeking a Technology Operations Associate

In this role, you will:

Participate in and support implementation of business solutionsDetermine the impact of changes made to existing hardware, software, and schedulesReview tactical issues, policies or procedures for which answers can be quickly obtainedPerform daily validations of application by performing critical functional checks to ensure that its stable for business usersMonitor all the scheduled batch jobs and work on fixing in case of failuresAudit complex critical systems delivery for business processesDetermine the impact of new products and tools implementation across the business and mitigates potential issuesReduce the impact of application and infrastructure failures on business deliveryPresent recommendations for resolving more complex situationsProvide technology information managers, functional colleagues and stakeholders

Required Qualifications:

6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

5 years technical support or directly related experience working in a similar technical environment3-5 years of Technical/Desktop Support experience within a busy, high volume call environmentProven track record in a desktop technical support environmentStrong communication skills; Excellent English (Written and spoken)Strong customer service, analytical, and problem resolution skills.Is understanding of and sympathetic to client requirementsEnterprises Mobility implementation and troubleshooting (iPhone, iPad’s and Blackberry devices)Basic understanding of Virtual DesktopExperience performing remote supportITIL/HDI Training/Certification2 year degree or equivalent combination of education and work experience4 year degree preferred

Posting End Date: 

30 Oct 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.