Technology Manager, Global Legal, Compliance & Regulatory (GLCR) Service Delivery Who we are: American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide financial security. Get to know the business: The Global Legal, Compliance & Regulatory (GLCR) Service Delivery team is dedicated to meeting the foundational business, operations, and technology management needs of department through the delivery of advice, tools, and processes that help our business clients deliver legal, regulatory and compliance services in the most effective manner possible. About the role: Reporting to the Head of Technology for Global, Legal, Compliance & Regulatory (GLCR) within the GLCR Service Delivery team, the Technology Operations & Billing Support Manager will be responsible for supporting and improving the department’s processes, tools and technologies in order to maximize the efficiency and effectiveness of the department; providing project support for key initiatives; and managing all business, operations and technology aspects of the Global Legal, Compliance and Regulatory Affairs technology application stack; including relationship management with external technology vendors and acting as a primary liaison with Corporate IT to align with AIG enterprise technology standards. You’ll contribute to the group’s transformation agenda, particularly in support of digitizing key GLCR documents and improving overall attorney and support professional workflow, ensuring the team is positioned to positively impact the Company’s strategic direction. The Technology Manager will also oversee the billing support function to ensure high-quality, timely payments to our law firms and vendors. Specific Responsibilities Include: + Drive increased automation, adoption and effective use of technology and subscription solutions, including recommending and implementing solutions related to legal, compliance, regulatory tools, including eBilling, matter management, entity management, collaboration, knowledge management, contract management, and other critical department applications, as well as recommendations for retiring ineffective or outdated applications. + Manage and support legal operations continual improvement projects: Analyze emerging legal operations trends and develop roadmap to advise on upgrades and improvements to business processes and tools. + Oversee and maximize use of the function’s automated electronic billing tool, including strategy, support and workflow; maintain accurate permissions, controls, engagement terms and invoicing guidelines; partner with e-billing vendor to ensure all enhancements are made and recorded in a timely fashion + Ensure critical data elements are captured accurately and efficiently to enable reporting and analytics Qualifications: + 5+ years of progressive technology and/or legal operations + BA degree or equivalent; Masters degree is preferred + Interest in law firm/legal vendor management + Experience with Billing support functions and process/ticketing management + Ability to work independently and succeed in fast-paced environment + Experience managing and prioritizing multiple concurrent projects + Demonstrated analytical mindset and ability to synthesize information A look at our benefits At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community. We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. We are an Equal Opportunity Employer It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: LG - Legal, Regulatory & Gov't Affairs AIG Employee Services, Inc.