The Opportunity 

Delaware North Global Headquarters is hiring a Technology Operations Lead to join our Information Technology team in support of our Patina Restaurant Group businesses in New York, New York and Boston, Massachusetts. As a Technology Operations Lead, you will support and maintain all technology-related software and hardware, serve an appointed region addressing infrastructure, solution support, local service requests, and incident tickets. Additionally, you'll ensure compliance with enterprise technology policies, coordinate project requests, and deliver on operational tasks. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team. 

 Pay

Minimum – Anticipated Maximum Base Salary: $68300 - $92200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsResponsibilities Serve as the administrator of all point of sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user accessImplement or guide implementation of technology solutions for the operation ensuring consistency with overall technology standards, strategy, and operational requirementsManage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needsProvide first-class technical support for all technology services and solutions, maybe focused at a location, but expect to assist across subsidiary lines within the regionQualifications Bachelor's degree or equivalent in information management, computer science, computer systems engineering, business administration, mathematics, or a related fieldMinimum 5 years' of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systemsKnowledge of the following systems preferred: Restaurant technology and Point of Sale (POS)Knowledge of virtualization technologies, enterprise storage technologies, especially AWS, high availability environments, clustering, AWS VPC, load balancers, Windows Server OS, Enterprise backup solutions, Lifecycle Management, and performance monitoring tools and remediationMust be able to work days, nights, weekends, and holidays based on event schedules and travel as neededShift Details 

Day shift
Holidays
Monday to Friday
Evenings as needed
Overtime as needed
Weekends

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.