**Are you familiar with Technology Risk and Issue Management?** Our Technology Infrastructure Risk team is growing, so experienced Technology Risk Officers are welcome to apply. This role will be focusing on providing Risk and Controls support to the Citi Technology and Infrastructure (CTI) End User Services (EUS), which provides the tools that enable and empower Citi's 250K staff to be productive, to collaborate effectively, and to eliminate repetitive work. **You will be responsible for:** + managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence. + establishing quarterly audit process of attributes to ensure proper calculation and control. + working closely with business partners on findings and makes recommendations on improving practices. + developing procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist. + examining procedures for consistency and gaps relative to regulations in addition to impacts on customer experience. + conducting internal testing of dispute processes to ensure control. + monitoring exceptions to dispute policy and identifies drivers of exceptions. + acting as SME to senior stakeholders and /or other team members. + leading Internal/External Reviews as well as Risk Reviews by acting as liaison between supported business(es) and 2nd/3rd Line of Defense. **Ideal background:** + 6-10 years relevant work experience in Business Risk & Controls with technical experience in 2 or more of the following infrastructure domains is a must: Compute, Cloud, End User (i.e. Desktop, VDI, M365), Network, Middleware and Database + Solid knowledge in any of the following is a plus: Technology Infrastructure Lifecycle, Vulnerability Assessment, Vulnerability Threat Management + JIRA, MS Excel, MS Access, SAS, SQL, Visual Basic is also a plus + Fluency in English + Effective organizational influencing and excellent problem solving skill are required + Third party vendor management preferred **Education:** + Bachelor’s/University degree, Masters degree preferred. **Benefits:** + Competitive compensation package with a wide range of benefits: + Cafeteria Program + Remote Working Allowance - for colleagues working in hybrid and remote work models + Paid Parental Leave Program - maternity leave and paternity leave + Private Medical Care Program and onsite medical rooms at our offices + Pension Plan Contribution to voluntary pension fund + Group Life Insurance + Employee Assistance Program + Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed + Flexible work arrangements to support colleagues’ in managing work - life balance + Continuous career progression opportunities across geographies and business lines + Inclusive and friendly corporate culture + Socially active employee communities with diverse networking opportunities **Apply to join the world’s most global bank and discover the true extent of your capabilities!** \#LI-OD1 ------------------------------------------------------ **Job Family Group:** Risk Management ------------------------------------------------------ **Job Family:** Business Risk & Control ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.