Job ID: NR40032825 Location: Midland, GA Category: Information Technology Employment Type: Permanent Apply now Back to Search Thank you for applying. Someone will be contacting you shortly.   Uploading Data... Creating Application... Finishing up... Apply Now

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An error has occurred. Please close this dialog and try again. Please complete the entire form below to apply. First Name* Last Name* Email* Phone (US Phone Numbers Only)* City* State of Residence* Select a state... Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Resume Required* (Word, PDF, RTF, TXT) Please complete the entire form below to apply. Apply now   * Required field.  Service Desk Manager | $60k – $65k per year | 100% Onsite Direct Hire What Matters Most:Competitive Salary of $60k – $65k per yearLocation: 100% Onsite in Columbus, GADirect Hire opportunity with career growth and stabilityJob Description:As a Service Desk Manager, you will play a key role in leading a team that supports and maintains systems, applications, and the entire infrastructure that has a direct impact on productivity throughout the organization. You will lead, guide, and develop your team to manage end-user support to the business and external partners and lead the infrastructure/service desk initiatives.    Responsibilities:  Ensure customer satisfaction by identifying and resolving issues promptly.Lead a team of Site Technicians in Level 1 & Level 2 operational support.Troubleshoot production issues, conduct root cause analysis, and implement corrective actions.Oversee service management processes, including Incident, Problem, and Service Request Management.Collaborate with internal teams, vendors, and partners to enhance operations and service delivery.Manage technology service partners to ensure timely issue resolution within SLAs.Develop reporting metrics, track KPIs, and present technical support insights to leadership.
Qualifications and Requirements:5+ years of service desk or related experience required.3 years of management experience in application support or service operations.2 years of people management experience managing application support or technical personnel.2 years of demonstrated experience using ITIL or other service management methodologies preferred.Proficient in service management tools (e.g., ServiceNow, HP Service Manager, CA Service Desk Manager, Zendesk)Bachelor’s degree in Computer Science, Business Administration, or related field preferred. Benefits and Perks:Salary: $60k – $65k per yearHealth, Vision, and Dental InsurancePTOBonus PotentialTraining & Growth: Opportunities for professional development.Your New Organization:The client company is a leader in their industry. Join a collaborative and professional work environment  with growth opportunities and a state-of-the-art facility. This role supports a global network and plays a vital part in delivering critical solutions to their industries. Your Career Partner:The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. The salary for this position is $60k – $65k per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.  Apply now View All Jobs Similar JobsQA Test Engineer $70,000.00 - $125,000.00/yearly Omaha, NE QA Test Engineer | $70,000 - $125,000 per year| Direct Hire - Remote    What Matters Most: -       Competitive Pay: $70,000 - $125,000 per year  -       Schedule: Full-time, Direct Hire  - Advance your skills with cutting-edge technologies while driving significant... Apply Now Oracle Project Manager $110,000.00 - $140,000.00/yearly Lincoln, NE Oracle Project Manager | $110,000 - $140,000 per year| Direct Hire - Onsite    What Matters Most: - Competitive Pay: $110,000 - $140,000 per year  - Schedule: Full-time, Direct Hire  - Excellent health benefits and 401(k) - Opportunity to lead key projects within an organization... Apply Now Restaurant Technology Manager Lincoln, NE Restaurant Technology Manager | $90,000 - $100,000 | Full-Time | On-Site | Direct Hire What Matters Most - Competitive Pay: $90,000 - $100,000 per year plus additional compensation - Schedule: Monday – Friday, In-office 5 days/week - Location: Lincoln, NE - Direct-hire opportunity with career... Apply Now Technical Writer II Conroe, TX Technical Writer II | $36/hr- $40/hr |Monday-Friday 7:00am-4:00pm OR 8:00am-5:00pm|Temp to Hire | OVERTIME IS REQUIRED ON AN AS-NEEDED BASIS DEPENDING ON THE PROJECT What Matters Most - Competitive Pay of $36/Hr -$40/Hr - Schedule: | Monday-Friday 7:00am-4:00pm or 8:00am-5:00pm - Location:... Apply Now LAN Administrator $33.17 - $38.46/hourly Houston, TX Job Title | LAN Administrator II | $69-80K | Mon - Fri / 8 to 5/ Contract to Hire What Matters Most - Competitive Pay of $69K to 80K depending on experience - Schedule: Monday – Friday 8:00 am to 5:00 pm - Location: Houston TX77054 - Temporary-to-hire opportunity with career growth and stability... Apply Now