Provides ongoing network / systems administration support including installation, maintenance and troubleshooting of hardware, software, applications and connectivity components. Provides technical support and advises on the use of programming tools, database systems and networks. Provides support to address availability and reliability issues on various systems (that is, Linux, Unix, Windows, Mainframe, Mac) across multiple locations. Operational responsibilities include remediation of daily incident tickets, system compliance, system run enhancement, testing, staging, policy / procedure enhancement, customer contact coordination and operational recommendations.