Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world’s largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a Technology Specialist. The Technology Specialist will handle technical and administrative tasks regarding SmartTech product maintenance. The Technology Specialist will proactively analyze trends, upgrade software, and troubleshoot internal technical issues. This individual will also perform scheduled/unscheduled system maintenance. The Technology Specialist will also resolve issues based on his/her extensive product and technology knowledge so that MSA is able to continue to fulfill its contractual obligations and meet its time deadlines with clients.

Pay $29.93 per hour

RESPONSIBILITIES:

Support Emergency Operation Center by screening test calls and other administrative tasksHandle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks and courteous, timely, and effective resolution of support issuesEngage in Level 1 Help Desk support for end users via account support, troubleshooting, and other technical support needsUtilize IT ticket system for engaging end user support, ensuring events are recorded succinctly and accuratelyEscalate technical support issues to next support tier, as written in support documentation(s)Troubleshoot desktop and internal/production server technical issues using personal skills, knowledge base, vendor literature, and communication with other team membersTroubleshoot/resolve network connectivity and performance issuesInstall and configure Windows client systems (including hardware, software, applications, communications, printers, and peripherals) in a networked environmentPerform scheduled/unscheduled configuration changes, software and hardware upgrades, and other fixes to remote and/or local machines in order to maintain a safe and secure network to minimize O/S vulnerabilities and virus outbreaksAnalyze trends and perform research, system monitoring, and test fixes to ensure effective problem resolutionProvide constant professional and courteous email/phone communication and/or feedback to end-users to understand their requirements and setting the appropriate expectations for completion of tasksPerform post-resolution follow-ups to help requests to ensure end-user satisfactionCreate and maintain documentation for systems and procedures related to primary job responsibilities, including maintaining incident, setup/configuration, and knowledge databasesMaintain and train others in compliance with company technical standardsReceive purchased items and RMA defective itemsPerform hardware and software asset trackingLift/transport moderately heavy objects (computers, monitors, etc.)Perform other related duties as assigned or requestedRotate on-call responsibilities as neededShift based role

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalentMinimum of one (1) year of professional desktop support experience in an Information Technology environmentMinimum of one (1) year of professional end-user computer phone supportStrong technical aptitude Windows servers and softwareThorough understanding of hardware and software configurationsExceptional customer service, organization, communication, and interpersonal skillsExceptional analytic and problem-solving skills with attention to detailStrong technical aptitude of Microsoft Office Suite and other common office applicationsSolid knowledge of various computer and networking componentsFamiliarity with local and wide-area networking conceptsAbility to work collaboratively in a team environmentAbility to work unsupervised and to multitask, handle frequent interruptions, and prioritize workAbility to study existing products, new products, and technologies to advance level of knowledgeExcellent written and documentation abilitiesAbility to absorb and retain information quicklyAbility to present information in user-friendly language, both written and oral

PREFERRED QUALIFICATIONS (NICE TO HAVE):

CompTIA A+, SQL knowledge Ability to speak, read, and write multiple languages

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance401(k) plan, subject to eligibility requirementsPaid time off offered at an accrual rate of 4.923 hours bi-weeklyEight paid holidaysEmployee Assistance ProgramEmployee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.