**Company Overview:** People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us. Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing offshore platforms hundreds of miles from shore, and using our expertise to design and build offshore wind infrastructure. For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries. Here, what you do matters. **Job Overview:** As part of the Compute and Storage team, the Citrix administrator role will be responsible for managing Citrix Virtual Apps and Desktops, Netscaler/ADC, and Citrix Cloud systems. You will be responsible for deployment and management of Virtual Apps and Desktops environments, Netscaler/ADC, and associated components. Support duties may include reviewing systems performance logs to identify anomalies and troubleshoot technical issues related to the Citrix environment. **Key Tasks and Responsibilities:** + Apply broad knowledge of IT operations principles, business drivers, and related areas to impact results + Build relationships with key functional stakeholders in the business and communicate appropriately with them + Broad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, and Infrastructure Projects) + Strong business acumen and the ability to translate technical terms into business terms required + Responsible for day-to-day service operations. This includes providing regular infrastructure maintenance and support, with prompt resolution of issues, off-hours support, and compliance with IT governance and processes + Proactively use root cause analysis to increase operational efficiency + Effectively manage third-party service providers + Liaise with vendors and application teams to drive the root cause analysis and problem resolutions + Provide daily, weekly, and monthly reports to the appropriate audience + Manage a team of IT support resources to provide best-in-class IT service to all functional users + Manage performance of Level 2 & Level 3 services and support clients while ensuring service levels are achieved and customer expectations are met or exceeded + Responsible for ensuring staff are meeting/exceeding expectations regarding performance and defined SLA metrics/benchmarks + Work with senior leadership and management in the business units to communicate issues, resolutions, and impact on business, as well as report on Metrics/KPIs + Develop end-user communications and ongoing technical training material is required + Impact the quality of operations provided by internal and external operations teams + Directly affects customer satisfaction through engagement with customers and by providing transparency into operational outcomes + Manage and engage with external vendors & internal stakeholders to negotiate contracts and key deliverables of IT assets procurement and services + Direct and oversee vendor work + Troubleshoot Citrix NetScaler devices. + Work with the application team to troubleshoot load balancing issues. + Daily performance-monitoring of production Citrix systems + Demonstrate your ability to troubleshoot applications within a Citrix environment, identifying and resolving issues to maintain a high level of performance and user experience. + Contribute as a subject matter technical contributor for Citrix Virtual Apps and Desktops administration and maintenance/operations/troubleshooting and all elements related the application environment + Stay abreast of related technology and recommend future system enhancements, improving troubleshooting and reducing the manual tasks **Essential Qualifications and Education:** + Minimum bachelor’s degree in computer science, computer engineering, or related field or equivalent work experience + 2 years of prior relevant experience or equivalent hands on experience. + Must have a solid foundation in Citrix Virtual Apps and Virtual desktops from initial requirements gathering, testing, documentation, and installation through all troubleshooting aspects. + Strong hardware and software troubleshooting skills required + Effective communication skills to collaborate with technical and non-technical teams. + Proactive, self-learner who is motivated & results-oriented with a positive, team-player attitude. + Strong Customer service skills + Good verbal and written communication skills + Knowledge of Microsoft operating systems and Office suites + Follow processes and procedures + Ability to solve highly complex, non-routine problems and coordinate troubleshooting efforts from various teams into a cohesive solution + Enhanced root-cause analysis skills, with the ability to identify improvement opportunities in the technology stack, suggest improvements to current processes, and demonstrate a cross-functional approach to problem resolution + Communication (written and verbal) and presentation delivery skills are required + Strong PowerPoint skills are a must + Experience with satellite technology (VSAT) to attend to vessels’ demands + Responsible for critical work and complex projects performed within a broader technical and business context + Ability to think creatively and come up with solutions quickly in critical environments + Ability to work independently as well as within a team environment + Desired excellent organizational, project management, and communication skills + Must be able to successfully work on multiple projects simultaneously and work under tight deadlines in a results-oriented environment + Strong client-facing skills, with the ability to quickly establish rapport with client contacts at all levels + P&L experience a plus + Able to anticipate problems before they arise, plan effectively for future activities, and manage unplanned events in a controlled manner + Experience in dealing with client contacts at a senior level + Service delivery background in Infrastructure Management preferred + Must be self-motivated, flexible, and highly resourceful to reach acceptable solutions at the Enterprise tier + Must possess strong verbal & written communication skills, with demonstrated experience in effectively speaking to all levels of the organization + Must possess strong verbal & written communication skills + Able to travel if required for meetings **Preferred Qualifications and Education:** + Some technical depth in Citrix virtual desktops, VMware, and Windows Operating Systems + 3+ years of experience in virtual desktop, performance/ systems troubleshooting role + Detail-oriented, and able to handle multiple tasks and heavy workloads efficiently + Experience in the following areas is not required but welcomed: Scripting, Powershell, Active Directory, Group Policy, SCCM, Certificates (PKI), Application configurations + Knowledge of networking fundamentals, including DNS, TCP/IP, 802.1q tagging, routing protocols preferred. + Technical IT certifications or experience with the related technologies preferred – Citrix Certified Administrator (CCA), Citrix Certified Advanced Administrator (CCAA) \#LI-DNI \#LI-CA1 McDermott is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, genetic information, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.