Our Commercial & Investment Bank (CIB) relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

As a Technology Support II in our Payments Technology team within the Commercial and Investment Banking (CIB) Technology department, you will be instrumental in maintaining the operational stability, availability, and performance of our production application flows. Your role will involve troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, thereby supporting a seamless user experience and fostering a culture of continuous improvement. Your passion for solving business problems through innovation and engineering practices is highly valued. You will be expected to leverage your depth of knowledge and expertise across all stages of the software development lifecycle, while continuously partnering with various stakeholders to ensure application stability.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Promptly respond to service requests from Client facing support teams, Operations partners, etc. Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts Monitor production environments for anomalies and address issues utilizing standard observability tools Improve operational stability and availability through participation in problem management Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Work with development teams throughout the software life cycle ensuring sustainable software releases. Manage, track and validate all changes to the Production, Disaster Recovery environment Participate in the weekend support coverage in a rotational shift with fellow team members

Required qualifications, capabilities, and skills

Bachelor’s Degree in Computer Science or equivalent Formal training or certification on technology support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques. Deep level expertise in instrumentation, customization and usage of atleast couple of modern monitoring toolset such as Dynatrace, AppDynamics, Grafana, Prometheus, ThousandEyes, Splunk, Geneos etc. Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Hands-on experience of Batch scripting, Ansible, PowerShell or Shell Scripting Expert in at least one of the relational database (SQL Server, Oracle, DB2 etc.) Expertise utilizing one of the batch scheduling tools such as Control-M or Autosys Experience in executing and driving Resiliency events  Understanding of architecture and design of application systems

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute and storage systems) Experience in Banking Finance domain