Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As an UNIX/AWS Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firmImprove operational stability and availability through participation in problem managementMonitor production environments for anomalies and address issues utilizing standard observability toolsAssist in the escalation and communication of issues and solutions to the business and technology stakeholdersIdentify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesProficiency in Unix/Linux operating systemsStrong command of scripting languages such as Shell, Python, or Perl for automation tasksExperience with database technologies including SQL and Oracle Knowledge and hands on experience on either AWS or GKP cloud based systems (Cloud Certified).Knowledge of monitoring tools like Geneos, Splunk or Dynatrace for performance monitoring and troubleshooting TerraformFamiliarity with version control systems such as Git BitbucketUnderstanding of networking concepts and protocols (TCP/IP, HTTP, DNS) Exposure to job scheduling tools like Control-M or Autosys and APMKnowledge of payment processing systems and protocols (ISO 8583, SWIFT, ACH)Experience with ticketing systems such as ServiceNow or JIRA for incident tracking and resolution 

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages or automation scriptingHaving experience on observability and telemetry tools like Datadog, grafana is highly desirable.Having SRE/DevOps mindset with knowledge around SLI, SLO, Error BudgetingFamiliarity with ITIL framework and incident management processesKnowledge of payment processing systems and protocols (ISO 8583, SWIFT, ACH)