Working in Applications Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement. Finally, you'll have the opportunity to develop professionally and grow your career in any direction you choose.

As a Technology Support III team member in the Corporate and Investment Banking Technology, Credit Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

The role will require coverage on a shift basis. Occasional weekend work will include short Start of day checks and ad-hoc basis firm wide events (Releases, Disaster Recovery testing, for example).  Time-off-in-lieu will be given in such scenarios.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Provide support to various Credit trading desks, middle office and operations users across the regions and work on quick resolution. Identify and resolve any failed trade management failure scenarios. Manage and resolve any booking/static data, reporting failures from users. Identify and implement where possible automation of manual tasks. Troubleshoot priority incidents, facilitate blameless post-mortems. Work with development teams throughout the software life cycle ensuring sustainable software releases.

Required qualifications, capabilities, and skills

Minimum 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Bachelor's Degree in Computer Science, Engineering, Information Systems or related disciplines Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Knowledge of monitoring systems (ITRS, Data Dog) Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute, and storage systems) Excellent verbal and written communication skills, to individuals of all levels and levels of technology competency

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud Previous experience working on a front office aligned support team and/or product knowledge of Fixed Income/Credit business would be an added advantage Knowledge of Python would be an advantage