Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Employee Platforms, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems. Create and update high-quality, production-ready mechanisms that engender management of Exchange infrastructures (M365 and on-prem) and SMTP Email Gateway appliances. Identify opportunities to automate remediation of recurring issues and improve overall operational stability of software applications and systems. Manage process of migrating from one instance to another (cloud uplift).  Collaborate with team members in establishing strategic direction for  Ensure compliance with best practices and country policies/standards for architecture, process, security, and quality assurance.  Provide support in managing engagements with vendors and managed services. Lead evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture.

Required qualifications, capabilities, and skills

Bachelor’s degree in Computer Engineering or equivalent. 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Possess knowledge in shell scripting, including PowerShell, Exchange/M365 online shell scripting, CSOM, and .NET Demonstrate in-depth understanding of setting up Exchange infrastructure, configuring SMTP Email Gateway appliances, deploying solutions/infrastructure, and performing pave/repave operations Expert in designing and supporting Exchange.  This includes DL, Shared Mailbox, ownership, security, delegation Experience in using application platform monitoring tools

Preferred qualifications, capabilities, and skills

Expertise in using Migration and Monitoring tools  M365 / Azure Certifications