Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
 

Job responsibilities 
•    End to End application support for Digital applications on premise as well as Cloud (AWS).
•    Primarily focus on quick incident mitigation to reduce downtime for customers.
•    Monitor the changes going into the environment while ensuring system stability. 
•    Provide onsite technical leadership and decision taking for quick service restorations.
•    Drive Technical Bridges with information from monitoring and other specific tools.
•    Take key decision in terms of failovers, isolating DC and preserving customer experience.
•    Perform targeted flow-triage during major incidents using tools expertise.
•    Leverage tools expertise to perform targeted flow-triage during major incidents.
•    Adapt Flexibly in response to changing demands.

Required qualifications, capabilities, and skills 
•    Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines.
•    Minimum 3 years of Applications Support or related experience.
•    Basic knowledge of application development – Java.
•    Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.
•    Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture.
•    Good communications skills – managing global bridges/ writing executive notifications.
•    Experience working with geographically distributed and culturally diverse work-groups.
•    Hands-on with technical operations – high pressure shift environment.
•    Ability to multi-task (e.g. listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands.
•    Ability to provide weekend support as part of shift based coverage.

Preferred qualifications, capabilities, and skills 
•    Retail banking experience 
•    Customer-centric - preferable from technical support roles and/or professional services
•    Cloud Certification