Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

The Commercial and Investment Banking (CIB) Technology, Rates Production Management team consists of technical & initiative-taking professionals who passionately care about the stability of applications and provide with out of the box solutions for their betterment. The team manages the strategic initiatives across all the Commercial and Investment Banking (CIB) Rates applications for synthetic monitoring, DevOps, cloud adoptability, cyber-security, automation, capacity management, resiliency, hygiene and more.

As a Technology Support III within the Rates Production Management team of Commercial and Investment Banking (CIB) Technology, you will be tasked with ensuring the operational stability, availability, and performance of our production application flows. Your duties will encompass troubleshooting, maintaining, identifying, escalating, and resolving any interruptions in production service across all internally and externally developed systems. Moreover, you will play a crucial role in promoting a culture of continuous improvement to guarantee a seamless user experience.

 

Job responsibilities 

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Work in daily shift starting 7am SGT and occasionally participate in weekend activities like resiliency tests Assist with the installation, configuration, and maintenance of front office systems and applications including onboarding new users and providing initial training for applications Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners Document technical procedures, best practices, and solutions for future reference, focusing on front office applications Function as a key contributor in the continued development of tools, frameworks & technique to improve productivity, stability, quality and promote automation Help monitor and improve monitoring of the application suite and proactively fix potential issues

Required qualifications, capabilities, and skills 

Bachelor’s degree in Computer Science or equivalent experience Formal training or certification on technical support concepts and 3+ years applied experience troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Ability to understand incredibly demanding nature of the trade floor, or eagerness to experience it Excellent critical thinking skills and the ability to troubleshoot complex technical issues Strong communication and people skills, with the ability to explain technical concepts to non-technical users Ability to work independently and as part of a team in a challenging environment Strong organizational skills and diligence

Preferred qualifications, capabilities, and skills 

Experience with one or more general purpose programming languages and/or automation scripting (Python preferred) Working understanding of public cloud (AWS preferred) Experience supporting Front office users within the financial services or investment banking industry (Fixed Income product knowledge preferred) Working understanding of eTrading flows (Dealer2Dealer, Dealer2Client) Experience with SQL queries, Geneos, Splunk, Datadog, Grafana