As a Technology Support III - QA Tester team member in the Payments Technology Group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Demonstrate a strong understanding of Software Development Life Cycle and specifically QA process and test methodologies Assist in the definition and documentation of test strategies Acting as a key contributor in the continued automation development and Frameworks Maintenance Ensuring automation tests adhere to established process and standards Manually testing of legacy mainframe applications

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience with unit testing and Test automation tools/frameworks (e.g. Cucumber/Gherkin, Selenium)  Proficiency in one or more modern programming languages such as; Java, Selenium, GIT, Jenkins, WebDriver, TestNG Experience in Web, API, UI, functional, regression, smoke, exploratory, load, performance and end to end testing Knowledge on CI/CD tools like Jenkins and version controlling tools like Bitbucket, GIT Experience testing Mainframe legacy applications 

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud