As a Technology Support III team member in Tech Risk & Controls Workspace in Employee Compute, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

 Job responsibilities

Interact with Technology Leadership, Product Owners, and Application Development teams on an on-going basis for business-as-usual risk activities, reporting and project initiatives. Interact with Internal Audit, Compliance, Conduct & Operational Risk (CCOR) and Cybersecurity & Technology Controls (CTC) Global Regulatory Engagement teams. Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations. Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals. Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work. Troubleshoot and execute with updates and repaves of Workspace target assets in scope for break remediation Proactively monitor and evaluate control effectiveness, identify gaps / trends, and recommend enhancements to strengthen risk posture and regulatory compliance.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation Experience working in internal audit, independent risk management, or second line of defense function. Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies. Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives. Experience working both independently and, in a team-oriented, collaborative environment Experience working in a matrix management model, utilizing virtual teams. Excellent communicator at all levels of the organization. Strong influencing skills, comfortable executing against recommendations and plans by overcoming barriers and resistance. Ability to forge strong relationships and build a wide network throughout the firm.
 

Preferred qualifications, capabilities, and skills

Experience in Technology and preferable within the finance sector. Certifications such as CISA, CRISC, CISM highly desirable. Experience in, or working with: Audit, Compliance, Operational Risk and/or Control Management at a large, complex banking organization is highly desirable.