Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in the Commercial and Investment Banking Technology - Pricing Direct & Securitized Products, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm Execute policies and procedures that ensure operational stability and availability Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Support critical and complex batch processing applications. Batches runs on Autosys and internal developed framework Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil Implement robust monitoring to proactively identify system issues and perform Start of Day checks

Required qualifications, capabilities, and skills

Bachelor’s degree or equivalent experience in a software engineering discipline 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud Proficient in observability and monitoring tools and techniques Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with public cloud