Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead - SAS Administrator on our Corporate Technology - Risk SAS America team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm Execute policies and procedures that ensure operational stability and availability Provides operational leadership and support to SAS end user teams, in addition to business applications, onboarding, troubleshooting, and issue resolutions Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Propose and integrate new automation functions for SAS operations Develop and document processes, that details user and developer functions and accountabilities 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud Proficient in observability and monitoring tools and techniques Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework Demonstrates knowledge in SAS administration (SAS 9.4 and/or Viya) with UNIX/Linux administration Understands detailed developing processes and workflows with automation, in addition to proactive processes, which allow large issues to be averted 

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with public cloud (e.g., AWS and Kubernetes) Experience using UNIX scripting commands (e.g., Java, Bash, Ksh, and Perl)