Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in the DIGITAL & PLATFORM SERVICES, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm Execute policies and procedures that ensure operational stability and availability Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Hands-on knowledge in Test automation tools like Selenium, Cucumber, JMeter, TestNG, Blazemeter and JAVA Experience in leading QA teams Experience working with REST and SOAP web services, API Testing/Automation  Experience with Agile and waterfall software development methodologies Ability to effectively provide team guidance and set clear direction to manage competing priorities while driving focus on targeted execution Strong stakeholder management and written/oral communication skills Demonstrated ability to analyze complex issues, develop and implement risk mitigation strategies, and effectively communicate recommendations Intellectual curiosity with a proven ability to learn quickly. High degree of initiative, self-direction, and ability to work well under pressure

Preferred qualifications, capabilities, and skills

Experience with Cloud Technologies (AWS), Docker and Kubernetes Experience conducting Functional and Regression test review sessions and provide tailored guidance to teams Experience in assessing and assisting teams with Test frameworks design, documentation, management, and quality Domain knowledge of Healthcare revenue cycle management