Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

As a Technology Support Specialist at JPMorgan Chase in Corporate Sector Infrastructure Platforms, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.

Job responsibilities

Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and proceduresUtilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionalityApplies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systemsContributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Required qualifications, capabilities, and skills

Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network supportExposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issuesBaseline knowledge of typical technology operational issues

Preferred qualifications, capabilities, and skills

Familiarity with troubleshooting techniques for hardware, software, and technology systemsCapability to document issues, procedures, and root cause analysisAbility to balance tasks while documenting outcomes

 

 

Ability to balance tasks while documenting outcomes