Technology Systems Analyst

Location: Hialeah

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

·       Attitude - Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.

·       Teamwork - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.

·       Service Delivery - Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.

·       Service Management - Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner

·       Workflow Analysis - Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership.  Facilitates workflow adoption on new processes.

·       Testing - Participates in system testing events by executing scripts.  Accurately documents and reports any noted errors or deficiencies.

·       Upgrades/Optimizations - Provides support to department/end users during system upgrade and optimization activities

·       Projects and New System Implementations - Executes assigned tasks under the supervision of senior team members/management.  Tasks are completed within specified time frame.

·       Issue Resolution - Utilizes system knowledge and available resources to address routine issues.  

·       Leadership - Actively participates in departmental and customer team meetings.  Provides input, and acts as a team resource by taking notes or other support activities.

·       Knowledge - Achieves and maintains up-to-date application knowledge for assigned applications/process areas.  Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.

·       Downtime Processes - Actively participates in testing of downtime processes.  Activities may include executing test scripts, working with end users or other tasks to support downtime activities.

·       Training - Participates in discussions related to the development of training content for users.  Provides support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary.

·       Training - Provides orientation and training to new and current staff on the applications used by Eldercare.

·       Training - Leads new employee orientation, covers the PACE related content, oversees position specific training, including competencies if required.  Coordinates additional education and training including annual education requirements with supervisor and MSMC staff.

·        New User Set up and Modification - Assist new and current staff get access to the application(s) deemed approved for their role

Qualifications:

·       Bachelor's Degree or equivalent experience

·       1-2+ years experience with managed care or physician practice applications/systems preferred
Relevant application certification desired (when applicable)

 Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

·       Health benefits

·       Life insurance

·       Long-term disability coverage

·       Healthcare spending accounts

·       Retirement plan

·       Paid time off

·       Pet Insurance

·       Tuition reimbursement

·       Employee assistance program

·       Wellness program

·       On-site housing for select positions and more!