Job Description An employer is seeking one Telecom/Network Analyst for a contract opportunity. This employee will be responsible for supporting this enterprise level company to prevent network outages or unplanned technical difficulties. This person will be working on a team of approximately 3 members and providing triage services when required to further escalate the ticket. They will be the first line of defense with support and must create tickets within ServiceNow for all incidents that occur and documenting them within the ticketing system. It would be extremely beneficial if this individual has worked in a NOC before or if they have a technical understanding of network outages and LAN/WAN networking. These individual needs strong customer service skills as they will be communicating with carriers to further investigate incidents. Shift flexibility is available for this position. The ideal pay is between $22-24hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Network UP/DOWN familiarity experience. - Experience/understanding of major networking and telecom hardware such as Firewall and modems - Excellent customer service and communications skills - Experience/knowledge working with a ticketing system - Technical certifications - Experience working with RingCentral and Avaya - Experience working with Fortinet equipment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.