Description

Duties and Responsibilities:

· Answers the Technical Support hotline during assigned schedule; responds to customers’ issues over the phone and troubleshoots and/or researches technical issues through to resolution. Researches and resolves complex issues escalated by other staff members. Logs all calls into database with detailed information. Responsible for schematic level troubleshooting

· Reviews and replies to customers’ technical issues that are submitted directly to the technical Support department’s e-mail inbox.

· Provides on-site technical support at customer’s locations on installed products.

SCHEDULE:  Monday – Friday 8:00AM – 5:00PM 

 

Fall into Your Future with ProLogistix!  Join Our Dynamic team!

Enjoy Competitive Pay, Flexible Shifts and Endless Opportunities to GROW!  Let’s Lift Your Warehouse Career Higher with this first-rate extraordinary Supply Chain provider in dry, cold and freezer operations.  

 

As a ProLogistix Repair Technician associate, we include these Benefits as well:

Excellent hourly pay rate Weekly Pay every Friday on a VISA pay card or direct deposit. Award Winning Mobile App for work status and pay stubs Medical & Dental insurance options Retirement Savings plans with match Free on-line learning Academy through Foster Penn Employee Assistance Program REFERRAL BONUSES – Refer-A-Friend $150 Recognition programs Working Advantage Discount Program from movie tickets to automobiles and everything in between 5, 10, 15 to 35% off everyday prices…Legit deals. Discounted mobile phone plan from nation wide top provider Career and job counseling from our professional recruitment team

Qualifications:

Associates degree in Electronics or related discipline or equivalent required; Bachelor’s degree in electronics, Engineering or related discipline preferred.

· Basic understanding of DC Power required.

· Two to four years of previous technical support of telecom power equipment or product repair/test experience of telecom power products required.

· Demonstrated proficiency with computer software to include MS Office (Word and Excel), e-mail and ERP/financial accounting systems.

· Effective communication skills, both written and verbal.

· Effective time management and organizational skills required.

· Excellent analytical and troubleshooting skills required. Demonstrated ability to identify, research and resolve issues.

APPLY TODAY!

Rev Up Your Career with ProLogistix where our Reach Forklift Operators rate us 3X better than the other guys!!

Working for ProLogistix

If you’re looking for a job in logistics, warehousing or distribution, ProLogistix is the company for you! We’re part of the nation’s largest industrial staffing company with 30 years in business. Meaning we have hundreds of open jobs with top employers nationwide. A company that treats you like family, we’re committed to providing equal opportunities to all and ensuring you have a healthy and safe work environment, fair pay and the tools to succeed and grow. This includes a personal recruiter assigned to you, FREE online training for associates who complete 80 work hours, on-time pay and other benefits

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