Overview Starting pay for this position is $17.14/hour. This job is located in Rockford,IL 3rd shift- 10:30p-7:00a. 16 hours a week POSITION SUMMARY: The telecommunications operator provides a positive first impression to callers and matches his/her request to available resources/services. Serves as a resource to internal/external callers regarding the physicians, mission partners, and services associated with this OSF facility and region. Responds in a calm, professional manner in handling patient/family concerns and effectively uses a variety of communication methods to respond to emergency situations. Qualifications REQUIRED QUALIFICATIONS: Education – High School diploma or GED Experience – Phone systems work or customer service, 1 year Other skills or knowledge - Strong customer service and interpersonal communication skills, keyboarding, knowledge of phone systems and basic computer software applications. PREFERRED QUALIFICATIONS: Experience - Prior switchboard operator experience, especially in healthcare setting, 1-2 years. OSF HealthCare is an Equal Opportunity Employer.