OVERVIEW

The Low Voltage Utility Analyst is responsible for supporting the delivery of internet and telephone services (Low Voltage Utilities) across Sun Communities locations, and for the successful achievement of Suns low voltage objectives.

JOB DUTIESTroubleshoots issues with low voltage utilities across multiple locationsPlaces orders for low voltage utilities across various Sun propertiesIdentifies and verifies installation locations for low voltage utilities with onsite team members and vendorsCoordinates onsite vendor installation of low voltage utilities with the construction teamMonitors low voltage utilities construction, installation and turn-ups to ensure services meet expectations and are completed successfullyAssists in keeping Suns managed services platform (MSP) up to date with low voltage utility information for all Sun locationsImplements emergency telephone services at Sun properties (Kings III)Provides high-quality customer service experiences by communicating effectively with stakeholders and informing them of important information and datesWorks with ISPs and telecom companies to stay up to date with the latest service offerings and technologies

REQUIREMENTS High School Diploma or GED (Required) Associates Degree in Information Technology, Engineering, or related field (Preferred) Bachelor's Degree in Information Technology, Engineering, or related field (Preferred)1 year working in IT service delivery1 year delivering internet and telephony services to clients1 year troubleshooting and resolving internet and telephony service issuesWorking knowledge of telephony components (VOIP/analog), technologies and programmingWorking knowledge of Internet circuits and supporting componentsAbility to collaborate with a team on effective processesExcellent written, verbal and presentation skillsAbility to respond to business needs after normal business hours.Ability to use Microsoft Office suite (Word, Excel, Outlook)Ability to travel by car or plane with overnight stays as required: 5-10%

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family Comprehensive Dental and Vision Plans On-Site Fitness Center with Free Personal Training & Group Fitness Classes Voluntary Health and Dependent Care Reimbursement Accounts Life, Accidental Death & Dismemberment Insurance and Dependent Life Short and Long-Term Disability Coverage 401(k) Plan with Sun matching contribution Employee Assistance Program Identity Theft Insurance Legal Assistance Plan Pet Insurance Tuition Reimbursement program providing financial support to team members who further their formal education Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

 

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