Recruitment/Posting Title Telecommunications Analyst IV (Unified Communications Engineer) Job Category Staff & Executive - Information Technology Department OIT-EI Telecommunications Overview Rutgers, The State University of New Jersey, stands among the nation’s highest-ranked, most diverse public research universities. The oldest, largest, and top-ranked public university in the New York/New Jersey metropolitan area, you’ll find us at our main locations in three New Jersey cities, and our footprint can be seen around the region. As one of the nation’s most diverse universities, Rutgers draws strength from the rich variety of perspectives and life experiences of our community. We’re an academic, health, and research powerhouse and a university of opportunity.

The Office of Information Technology (OIT) is Rutgers’ enterprise IT office. OIT provides university wide services and support and collaborates with department and unit IT professionals on projects and initiatives for the Rutgers community. OIT’s services and systems include the Rutgers network; email and calendaring systems; IDs/passwords and identity management; data centers; computer labs; help desk support; wireless connectivity; a software portal; information security, risk, and compliance services; research computing; and many others. OIT’s staff members work closely with the broader university community to advance Rutgers’ missions of teaching, research, and service. For more information, please visit https://it.rutgers.edu. Posting Summary Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst IV for the Office of Information Technology. Reporting to the Manager of the OIT-Enterprise Infrastructure Telepresence and Conferencing group, the Telecommunications Analyst IV provides engineering support for the Cisco Unified Communications Manager, Cisco Control Hub, Webex, Zoom, and Telepresence Rooms, providing services across all campuses.

Among the key duties of this position are the following: Provides central support to core systems, designs, configures, installs, manages, and troubleshoots Unified Communications hardware and software. Supports and utilizes add-on applications to support E911, VoIP Gateways, Core Monitoring Systems, and Telephone Number Management Systems. Develops positive relationships with departmental clients and supporting the mission and values of the Office of Information Technology – Enterprise Infrastructure. Oversees Rutgers Unified Communication core applications and servers’ maintenance, upgrades, and expansions. Participates in and oversees site assessment and system design, staging, testing, and deployment while working closely with other OIT staff members and technicians. Meets with and provides guidance to university departments regarding their unified communications needs while offering and implementing technical solutions. Prepares and provides project and equipment information including cost estimates to departmental clients. Effectively utilizes network testing equipment for troubleshooting. Monitors and utilizes Unified Communications monitoring tools. Updates documentation and reports as required. Provides onsite support as well as training to end-users and departmental staff in NJ. Understands and adheres to Rutgers’ compliance standards as they appear in RBHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy. Performs other related duties as assigned. Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Exempt Grade 34S Position Salary Annual Minimum Salary 104442.00 Annual Mid Range Salary 126225.00 Annual Maximum Salary 150519.00 Standard Hours 37.50 Union Description HPAE 5094 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.



Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP