Telecommunications Dispatcher Office/On-site Recruitment # 250116-1336CL-001 Location Middletown, CT Date Opened 1/21/2025 12:00:00 AM Salary $52,741* - $69,162/year (*New state employees start at the minimum) Job Type Open to the Public Close Date 2/3/2025 11:59:00 PM Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits) + + + + Introduction THE POSITION The State of Connecticut (https://portal.ct.gov/) , Department of Mental Health and Addiction Services ( DMHAS (https://portal.ct.gov/DMHAS/About-DMHAS/Agency/About-DMHAS) ) is currently recruiting for a dedicated individual to join our team as a Telecommunications Dispatcher (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=1336CL&R1=undefined&R3=undefined) within the Safety Services Division. This position provides dispatch, communications, and support services to police, fire, emergency medical services, and business functions of the facility/campus. Additionally, this position monitors CCTV equipment, fire alarm panels, intrusion alarms, etc. These services are linked to public safety and security, compliance with the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accreditation and other regulatory entities (HCFA/CMS). HIGHLIGHTS + FACILITY: DMHAS Office of the Commissioner + UNIT: Safety Services Division + ADDRESS: 460 Silver Street, Middletown, CT + SCHEDULE: Full-Time, Second Shift, 40 Hour per Week, 3:00pm to 11:00pm, every other weekend + POSITION NUMBER: 25314 WHAT WE CAN OFFER YOU + Visit our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page! + Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers! + Professional growth and development opportunities + A health work/life balance (https://www.jobapscloud.com/ct/sup/EVPPDF123020.pdf) to all employees DISCOVER THE OPPPORTUNITY TO + Be a part of a comprehensive team of caring professionals; + Provide support to an agency that is passionate about improving the lives of those we serve; + Assist our clients and employees so they can achieve success; + Make a difference in the public sector; and + Work together in a collaborative team environment. ABOUT US DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. PLEASE NOTE + A comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment. + All state employees must adhere to Connecticut's Policy for a Drug Free Workplace (https://portal.ct.gov/das/-/media/das/statewide-hr/a---z-listing-task-pdfs/drug-free-workplace-policy--february-2016.pdf) . Selection Plan FOR ASSISTANCE IN APPLYING: Please read or watch our Applicant Tips on How to Apply! Please Note: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. TO APPLY + The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center (https://jobapscloud.com/ct/) job posting. + In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. + In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. + You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system. + In order to comply with Public Act 21-69 (https://www.cga.ct.gov/2021/act/Pa/pdf/2021PA-00069-R00SB-00056-PA.PDF) , the State of Connecticut is no longer asking for resumes during the initial application process. + All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov . + This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. AFTER YOU APPLY + Although applicants will receive correspondence via email and/or phone, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. + This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. + NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. + The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. + Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. Read through this helpful link to prepare for your interview . + Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics (https://portal.ct.gov/ethics) . CONNECT WITH US + Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. + Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment, please contact Jensine Tran at Jensine.Tran@ct.gov . PURPOSE OF JOB CLASS (NATURE OF WORK) At the Connecticut State Colleges and Universities System, Department of Mental Health and Addictions Services, Connecticut Valley Hospital and the University of Connecticut Health Center this class is accountable for providing a communications link between agency units and/or divisions, other public safety agencies and the public. EXAMPLES OF DUTIES + Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; + Provides appropriate dispatch responses to calls such as traffic accidents and injuries on state property and police, fire and medical emergencies; + Determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; + Operates communications equipment such as computer, radio, telephone and related communications equipment; + Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; + Operates voter system to determine radio transmission capability; + Monitors various cameras and alarm systems within the agency complex; + Logs communications received during shift and maintains records for purpose of ready identification; + Advises other agencies on incidents of special concern; + Contacts and may coordinate with agency units and/or outside agencies such as State Police and local public safety agencies; + Independently responds to calls from the general public and refers to appropriate personnel; + May monitor other state and local police, fire and medical radio frequencies; + May perform varied clerical and statistical work; + Performs related duties as required. KNOWLEDGE, SKILL AND ABILITY + Knowledge of + and ability to operate and monitor communications equipment; + terminology and coding used in radio communications; + and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications; + Skills + interpersonal skills; + oral and written communication skills; + computer keyboarding skills; + Ability to + listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; + speak proper English and enunciate clearly; + function and react calmly, effectively and efficiently under stress; + think and act quickly in emergency situations with judgment and discretion; + exercise discretion in handling confidential information; + follow oral and written instructions; + maintain records. MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE One (1) year of experience in dispatching and operation of communication equipment. PREFERRED QUALIFICATIONS + Experience in performing dispatching and record keeping functions for an organized Police Department + Experience with Computer Aided Dispatch (CAD) systems SPECIAL REQUIREMENTS + Incumbents in this class may be required to possess and retain certification as a Telecommunicator. + Incumbents in this class may be required to receive within three (3) months of appointment and retain certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems. + Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays. CHARACTER REQUIREMENTS In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment. PHYSICAL REQUIREMENTS A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision. WORKING CONDITIONS Incumbents in this class may be required to work in tiring positions for long periods of time. Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online