Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Telecommunications Engineer develops, implements, and maintains the configuration and programming of the Regions Contact Center Systems.

Primary Responsibilities

Performs various telecommunication system installations and maintenance routinesDesigns, develops, codes, debugs, tests, implements and provides daily technical support and maintenance for all call center applicationsTroubleshoots system issues, determines root cause, repairs, coordinates with vendors when necessaryMonitors help desk ticket queues and resolves telecommunications related ticketsCreates, plans, and executes project plans relating to contact center system applicationsResearches, recommends, and deploys new call center technologies

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. 

Requirements

Bachelor's degree and seven (7) years telecommunications or related experienceOr, a High School Diploma or GED and eleven (11) years telecommunications experience

Skills and Competencies

Ability to work autonomously, with occasional guidanceAdvanced understanding of voice and data technologies as used in the enterprise network including the public branch exchange and dialed number identification routingBasic knowledge of contact center configuration tools, database management, application integration, and securityBasic project management skillsBasic understanding of Structured Query Language (SQL), Hypertext Transfer Protocol (HTTP), Internet Protocol (IP), and Voice Over Internet Protocol (VOIP)/ Session Initiation Protocol (SIP)Experience with leased lines and call recording applicationsExperience with PowerShell and Hypertext Markup Language (HTML)Good writing, verbal communication and technical documentation skills including providing on-the-job knowledge transferWorking knowledge of Cisco Contact Center, Genesys or Noble Dialer softwareWorking knowledge of Microsoft Office and Windows products

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience

This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Birmingham, AL, Nashville, TN, Atlanta, GA or Charlotte, NC.  Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$65,642.00 USD

Median:

$89,600.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location DetailsRiverchase Operations Center

Location:Hoover, Alabama

Bring Your Whole Self to Work  

   

We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

   

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.