Job Description: Telecommunications Engineer/Senior Telecommunications Engineer Office of Information Technology The Telecommunications Engineer/ Senior Telecommunications Engineer will be responsible for system management, engineering, design, administration and maintenance of the University's digital voice, VoIP-UC network communications systems, ensuring consistent, reliable, and uninterrupted service. This is facilitated through multi-million dollar systems that support the needs of university staff and emergency services. Participate in a 24x7 on-call rotation to respond to system alarms, perform initial troubleshooting and coordinate timely resolution with appropriate vendor support teams. Education and Experience (Grade 10) + Bachelor’s degree preferred. + Minimum of 2 years of experience with VoIP telephone systems, voice mail systems, access/carrier systems and related power plants, including in-depth working knowledge of VoIP-UC communications networks preferred. + Some experience with vendor management for reviewing quotes, proposals and contracts for accuracy. + Some experience developing project proposals and managing small projects to completion + Some experience working within a change management system to communicate and coordinate changes with others that may impact successful outcomes when performing upgrades or other changes. + Experience in Cisco VoIP-UC networking technology preferred + Familiarity with Cisco IOS, CUBE, Webex calling, Expressway C/E, jabber + Familiarity with linux/shell and virtual machine environments. + VoIP-UC certifications preferred. + Experienced in working with SIP VoIP systems + Experience with troubleshooting VoIP/SIP issues independently and with vendor support + Interpersonal relation and team/group participation skills. + Strong oral and written communication skills. + Some skills working with application data through spreadsheets, databases and import/export tools for populating application data or generating ad hoc reports. + Possess a willingness and ability to support a diverse and inclusive environment. Education and Experience (Grade 11) + Bachelor’s degree preferred. + Minimum of 5 years of experience with VoIP telephone systems, voice mail systems, access/carrier systems, with expert knowledge of VoIP-UC communications networks. + Demonstrated experience with vendor management to maintain relationships, communicate issues and requirements and review quotes, proposals and contracts for accuracy. + Demonstrated experience developing project proposals and independently managing small to medium projects to completion + Experience working within a change management system to communicate and coordinate changes with others that may impact successful outcomes when performing upgrades or other changes. + Providing the Telecommunication team with direction for new technology. + Expert knowledge in Cisco VoIP-UC networking technology preferred + Expert knowledge with Cisco IOS, CUBE, Webex calling, Expressway C/E, jabber + Demonstrated knowledge with linux/shell and virtual machine environments. + VoIP-UC certifications preferred. + Experienced in working with SIP VoIP systems + Demonstrated tier 2 experience with troubleshooting VoIP/SIP complex issues independently and with vendor support + Interpersonal relation and team/group participation skills. + Strong oral and written communication skills. + Demonstrated skills working with application data through spreadsheets, databases and import/export tools for populating application data or generating ad hoc reports. + Possess a willingness and ability to support a diverse and inclusive environment. ​ Successful completion of a criminal background check and education verification is required. Benefits of Working at Brown: Information on the Benefits of Working at Brown can be found here (https://www.brown.edu/a-z/benefits-working-brown) . Recruiting Start Date: 2024-10-17 Job Posting Title: Telecommunications Engineer/Senior Telecommunications Engineer Department: Office of Information Technology Grade: Grade 11 Worker Type: Employee Worker Sub-Type: Regular Time Type: Full time Scheduled Weekly Hours: 37.5 Position Work Location: Onsite Submission Guidelines: Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application. Still Have Questions? If you have any questions you may contact employment@brown.edu. EEO Statement: Brown University is an E-Verify Employer. As an EEO/AA employer (https://go.brown.edu/equal-employment-opportunity) , Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.