Summary This position is located in the Enterprise Telecommunications Division within U.S. Agency for Global Media (USAGM), Office of Technology, Services, and Innovation (TSI). The selectee will serve as the Director of Enterprise Telecommunications Services Division and reports to the Deputy Chief Information Officer. Responsibilities As Director of Enterprise Telecommunications Division, you will be responsible for duties to include, but are not limited to: Oversee design, strategy, and planning for telecommunications support to USAGM. Directs the implementation of the organization telecommunications strategy, procurement, infrastructure, procedures and standards. Manages the agency's enterprise telecommunications infrastructure and its associated systems, including Teams Telephony PBXs, VoIP Endpoints, mobile, and TSI managed audio and video conferencing systems. Lead and supervise a team of telecommunications specialists to provide effective technical support. Plans, schedules, and assigns work to subordinates. Design and oversee telecommunications projects with a goal of improving or expanding the current infrastructure. Administer contracts for enterprise telecommunications and mobile equipment and services. Monitor and optimize telecommunication systems performance. Conduct feasibility studies to identify opportunities for improving the telecommunications infrastructure. Develop and implement long-range telecommunications plans to align with agency strategy and support future growth. Develop and implement telecommunications policies and procedures to ensure compliance and security. Requirements Conditions of Employment Qualifications Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the GS-14 or comparable pay band in the Federal service or equivalent experience in the private sector. Specialized Experience is experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position and includes all of the following: Developing and improving communications systems, procedures, and requirements that demonstrates knowledge of current developments and trends in communications concepts and technology; Resolving complex technical issues with data and voice networks, mobile devices, and Voice over Internet Protocol (VOIP) phone systems; Managing contracts with telecommunication service providers and equipment vendors; Leading telecommunications staff in support of telecommunications infrastructure, systems, mobile devices, data/voice/video networks and/or phone systems; and Experience with management of IT Enterprise Telecommunications Systems and Infrastructure. Education Education is not required for this grade level. It cannot be used for qualification purposes. Additional Information USAGM is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. 1. Candidates MUST meet all qualification requirements by closing date. 2. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. For Military Selective Service Act requirement information, please visit https://www.sss.gov. 3. Your application to this vacancy announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to corresponding announcements if applicable. 4. Additional vacancies not reflected in the announcement that occur after the opening date of the vacancy announcement for position(s) identical (same grade, series and title) to the original vacancy may be filled from the selection certificate during the validity of the certificate. 5. Budgetary conditions may delay or otherwise affect filling this vacancy. However, all interested candidates should apply now.