POSITION OVERVIEW 

  

The Contractor shall provide to the Government telecommunication mechanic support for the Technical Service Desk, which includes coordinating support on new system installations throughout all the regions that the MegaCenters service. Support shall also include, MegaCenter alarm panel programming, diagnostics and continuously ensuring all alarm panels are communicating with the MegaCenter receiver(s) using the correct reporting formats. In addition to the requirements, the Contractor shall provide the Government support that ensures uniformity in the programming parameters throughout the regional inventory as recognized. 

  

PAY TRANSPARENCY/COMPENSATION 

Hourly Rate $31.27 

 

RESPONSIBILITIES  

 

Building, testing, and maintaining alarms accounts in the alarm system program and the monitoring software.  Ability to troubleshoot, diagnose and report deficiencies with alarm systems.  Provide instruction on proper operation of alarm and access control systems to end users as required.  Monitor panels reporting via phone, internet, and cell to ensure consistent communication and proper receiver functionality.  Initiate action on requests from agencies for any updates to the alarm program.  Support the onsite technicians by assisting in troubleshooting and by reading alarm panel information via the event log in order to eliminate unnecessary service calls.  Submit and follow up on service tickets generated by user and agency officials.  Coordinate work efforts assigned; to include the data entry, data analyst, onsite technicians, system administrators, network engineers, telecommunications specialists, and telecommunication mechanics requirements.   Engineer and implement solutions and best practices for the TSD to improve customer service, accuracy, and efficiency using the available software and systems.  Prepares and maintains records on work performed and materials used.  Maintain alarm tracking databases, agency call lists, and panel folders. 

  

QUALIFICATIONS

  

US Citizenship Required  Candidates will need to undergo a background check  High School diploma or GED.  Experience and knowledge of Bosch/Honeywell/DMP panels and programming software  Experience with alarm automation software (Bold-Stages)  Experience with installing or programming intrusion detection, fire, card access, CCTV, and elevator relay systems  Excellent leadership and customer service skills  Strong verbal and written communication skills  Ability and willingness to work a flexible schedule  Technical degree preferred but not required 

 

BENEFITS  

 

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.  

Medical, Vision & Dental Insurance  Paid Time-Off Program & Company Paid Holidays  401(k) Retirement Plan  Insurance: Basic Life & Supplemental Life  Health & Dependent Care Flexible Spending Accounts  Short-Term & Long-Term Disability  Personal Development & Learning Opportunities  On-the-job Training, Skills Development & Certifications  Employee Referral Program  Corporate Sponsored Events & Community Outreach 

 

WORKING CONDITIONS 

 

Business work hours are Monday through Friday, actual shifts during the day to be determined.  Federal holidays observed.   

 

PHYSICAL REQUIREMENTS  

 

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.  Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.  Must meet all physical and psychological standards as required by the contract.