At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **_Telecommunications Operator - Mercy Lorain Hospital_** **THIS IS A COLLECTIVE BARGAINING UNIT POSITION** **Shift/Schedule** + Part Time - Scheduled for a Minimum of 16hrs/wk + Shift Times - All (rotates between 7am-3:30pm and 3pm-11:30pm, and 11pm-7:30am shifts) + Required to work every other weekend and every other holiday **General Description** + Processes incoming, outgoing, interdepartmental, and physicians answering service calls and records the proper documentation. + Pages and locates hospital personnel, physicians, and any other persons as needed. + Prepares a daily list of on-call personnel and physicians to coincide with shift that is worked. + Transmits and logs calls by two-way radio to the security officers on duty. Maintains any and all confidential information relating to patient, physician, and related information to relevant circumstances. + Processes calls in a timely manner. + Notifies hospital staff of all emergency and critical situations. + Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service. + Maintains radio contact with mobile/field units to monitor response, progress and any needed support. + Relays descriptions and other information to police field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest of specified individuals, etc. + Obtain information related to crime reports and obtain critical information, including but not limited to: name of caller, call back number and details of situation. + Determine nature and location of emergency, prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure. + Monitors, supports and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. + Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures. + Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. + Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate. **Minimum Knowledge, Skills and Abilities** + Ability to read, write and perform basic arithmetic at a level normally acquired through completion of a high school education is necessary. + Approximately three to six months experience necessary in order to become skillful in operating computerized console, paging server and other hospital emergency procedures/equipment. + Ability to maintain rapport internally and externally with a pleasant and cooperative demeanor. + Ability to type 30 wpm. + Successful completion of medical terminology course or in the process of completing in 6 months. + Ability to concentrate and pay close attention to detail in fast paced environment. **Working Conditions** + Low or no level of physical exertion required. + Normal office environment with little exposure to noise, dust, temperature, etc. **Reporting Relationships** + Reports to Telecommunications Manager. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com