TELECOMMUNICATIONS SPECIALIST Date: Nov 14, 2024 Req ID: 44932 Location: White Hall, AR, US, 71602 Category: DEPT OF ARKANSAS STATE POLICE Anticipated Starting Salary: 42046 Position Number: 22090149 County: Jefferson Posting End Date: 11/21/2024 Anticipated Starting Salary: 42046 The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency. This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings. If you are requesting veteran’s preference, please include your DD214. Preferred + The formal education equivalent of a High School Diploma or GED. + Minimum 2 years' experience of emergency communications and/or dispatch training in receiving, evaluating, transmitting, and monitoring emergency and/or non-emergency requests via telephone and/or r adio for p ol ice, fi r e and/or medical services + Experience or othe r qualifications that demonstra t e s t rong decision-making skills, excellent interpersonal communication, and conflict resolution skills. Roles : + The Telecommunications Specialist is responsible for performing eme rg ency and non-emergency dispatch and/or communication services. This position is governed by state and federal laws and agency policy and procedure . Responsibilities : + Answers and responds to emergency and non-eme rgency calls. + Monitors, responds to and logs radio transmissions and activity. + Contacts by phone other agencies or services as needed and provides detai l s of the situation for response. + Maintains reco r ds, and logs r elated to t elecomm u nica t ion o p e r ations on com pu te r database. + Gat h e r s a n d prepares information fo r requested reports by resea r chi n g reco r ds and reco r dings and ens u res the integ r ity of data and co r rec t s and updates as required. + Inte ra c t s w i t h t h e pu b l ic/coworkers in many different and sometimes c r i t ica l si t ua ti o n s, th ro ugh te l ep h one o r i n p e r son. Position Information Class Code: D081C Grade: GS05 FLSA Status: NON-EXEMPT Salary Range: $32,405.00 - $51,686.00 Summary The Telecommunications Specialist is responsible for performing emergency and non-emergency dispatch and/or communication services. This position is governed by state and federal laws and agency policy. Functions Answers and responds to emergency and non-emergency calls. Monitors, responds to, and logs transmissions and activity. Takes calls on reported crimes or incidents and, when needed, prepares written reports and forwards information to appropriate personnel/authorities for investigation or processing. Contacts other services as needed and provides details of the situation for response. Interacts with the public/coworkers in many different and sometimes critical situations, through telephone or in person. Maintains records, and logs related to telecommunication operations on computer database. Gathers and prepares information for requested reports by researching records and ensures the integrity of data and corrects and updates as required. Performs other duties as assigned. Dimensions None Knowledge, Skills and Abilities Knowledge of operating procedures used in telecommunication operations. Knowledge of Federal Communication Commission rules and regulations related to telecommunications. Knowledge of computers and software application programs. Ability to demonstrate the operation of telecommunication equipment. Ability to operate standard office equipment. Ability to understand and communicate department policies and procedures. Ability to maintain communication records and logs. Minimum Qualifications The formal education equivalent of a high school diploma; plus two years of experience and/or training in communications or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Licenses None The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market:Little Rock Nearest Secondary Market:Pine Bluff