Description We are in search of a Telecommunications Specialist to join our team in the industry in Las Vegas, Nevada. As a Telecommunications Specialist, your primary role will be to manage various communication channels to ensure a seamless customer journey. You'll also be responsible for maintaining customer records, resolving customer inquiries, and monitoring customer accounts. Responsibilities: • Supervise the integration of multiple communication channels such as Voice, Email, SMS, Chat, and Ai to ensure a unified customer experience. • Partner with IT and digital teams to guarantee system compatibility and data synchronization. • Utilize data analytics to track channel performance and customer interactions, and use this information to generate reports and insights for stakeholders. • Stay informed about the latest technologies and tools that can support omnichannel strategies. • Evaluate and propose new solutions to enhance customer engagement and operational efficiency. • Provide training and support to staff on omnichannel practices and tools. • Assist with the installation, configuration, and ongoing usability of Voice and Call Center Solutions. • Diagnose and troubleshoot all Omnichannel/Call Center related issues. • Escalate issues to a manager or the appropriate SME when assistance is needed. • Assist customers with technical support of all Voice Services related technology. • Perform proactive maintenance of Voice Services hardware and software. • Perform complex tasks associated with telecommunication functions such as ACD, Voice Mail, Auto Attendants, Menu Scripting, Session Border Controllers, LINUX OS, server/application, and Call Accounting. • Ensure compliance with security standards such as PCI-DSS, GDPR, and PAD, and enforce these standards to protect customer data. • Maintain accurate records in the ticketing system and regularly update service tickets assigned. • Respond to emails, chats, calls, and set expectations with customers based on priority, impact, and urgency. Requirements • Minimum of 5 years of experience in the telecommunications industry • Proficiency in Avaya CMS is required • Familiarity with Cisco Webex Meetings is necessary • Experience with CRM and Crystal Reports is essential • Knowledge of Management System and About Time software is expected • Auditing skills are a must-have • Strong communication skills, both verbal and written, are needed • Compliance with industry regulations and standards is essential • Experience in Component Selection is required • Proficiency in Avaya is a key requirement Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .