Job Purpose & Scope Responsible for the primary support of the Bank’s voice equipment, software & hardware equipment and cabling. Essential Job Functions + Responsible for support, including installation, repair, performance, operational reliability, maintenance, monitoring, and troubleshooting. + Responsible for ensuring the conferencing, telephone (cellular, digital, VoIP and analog) and other related hardware and software products are available to users. + Answers telecom helpdesk troubleshooting and support calls, utilizing all available tools. + Responds to field repairs, installs and troubleshooting, as needed. + Installs, resolves issues and makes repairs as necessary to maintain, support, and configure telecommunications network equipment to include cabling, patch panels, etc., as well as: + Centralized VOIP System; + Cellular products; + AV conferencing products; and + Data network routers, switches, and cabling, as needed. + Monitors and manages telephone network equipment and software daily. + Assists with managing accurate inventory of all telecommunications’ equipment, branch layout topologies and wiring plans’ spreadsheets and drawings. + Makes recommendations on voice and data equipment purchases to Telecom leadership. + Assists with the initialization and tracking of new and replacement telephone equipment (to include Cellular phones and landline telecom software and hardware). + Repairs malfunctioning equipment, as needed. + Provides back-up assistance for the IT help desk and computer network support functions, as necessary. + Updates software and hardware, as needed. + Works on special projects, as assigned. + Maintains on-call status, as needed. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of VOIP switches (Cisco CUCM, UCCX, CUXN) and systems equipment hardware and software, and dial plans. + Knowledge of Cisco router telephone network interface cards, modems, fax machines, cash advance and postage machine devices and cabling. + Knowledge of various software products such as Microsoft Windows 10, Microsoft Office (particularly Word, Excel &), Terminal Server. + Ability to work without close supervision. + Ability to demonstrate effective customer service skills. + Ability to work well in a fast paced environment with exacting deadlines. + Ability to work effectively in a team environment. + Ability to adapt well to a continuous changing environment. + Ability to work on projects on your own and/or as part of a team. + Ability to work extended hours as needed, including nights and weekends with a rotating schedule. + Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications + High school diploma or equivalent, required. + 1+ year of work experience in a telecommunications’ environment, required. + Available to work extended hours as necessary (nights & weekends), required. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.